Exceeding Customer Expectations – Garrett Popcorn Does it Again!

n n Everyone loved my story about Garrett Popcorn (check out “Business Excellence: Lessons from Garrett Popcorn” posted 08/04/10) — and I received a lot of terrific comments from you, my readers. I was happy with the popcorn, the story, and the feedback, and I didn’t think the Garrett Popcorn experience could get any better….