This site is our way of reaching out to our clients. They have asked on many occasions how do we get more great information and knowledge from you. I have been asked many times to create information and motivating messages that can be reviewed and discussed. This site is designed to be a resource for individuals, teams, businesses and any organization that wants to grow and prosper.
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The Ultimate Customer Service – The Stanford Experience
As many of you know, my wife Mary had open-heart surgery this past January. She is recovering very well and, after only 60 days, is back to her full self, minus a little weight and muscle. The cardiologist has cleared Mary to go back to her normal life. A full recovery in 60 days –…
The Myths of “Have To”
Some people go around saying, “It’s not my fault. I had to do it. I have to work. I have to take care of…. I have to… I have to….” They always feel like somebody else is forcing them to do whatever it is that they are doing. Their basic premise is: “It’s not my…
Exceeding Customer Expectations – Garrett Popcorn Does it Again!
n n Everyone loved my story about Garrett Popcorn (check out “Business Excellence: Lessons from Garrett Popcorn” posted 08/04/10) — and I received a lot of terrific comments from you, my readers. I was happy with the popcorn, the story, and the feedback, and I didn’t think the Garrett Popcorn experience could get any better….
Discipline is Expecting to Win.
We all have discipline, but it may not be focusing on what it is we want. You may say, “Well, I’m not very disciplined.” Yes, you are. You just haven’t learned how to focus it toward a specific goal to do what you want to do. Discipline means doing something that is going to move…
Choosing to Make Your Life Meaningful
Sometimes, when I tell people, “You always have a choice,” they look at me kind of funny. There’s this kind of gulp! Then their eyes get a little wider. And finally, they choke out the words, “Yeah … I guess that’s right, isn’t it?” Not like they like it. They realize it puts the burden…
Motivational Speaker Showcase
n As a speaker any time you are asked to speak for a fee it is for me a very humbling experience. I am asked to bring my knowledge, stories and tools to participants to apply to their lives both personally and professionally. While inspiring them to go where they didn’t think they could go…