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Choosing to Make Your Life Meaningful
Sometimes, when I tell people, “You always have a choice,” they look at me kind of funny. There’s this kind of gulp! Then their eyes get a little wider. And finally, they choke out the words, “Yeah … I guess that’s right, isn’t it?” Not like they like it. They realize it puts the burden…
Putting Your Vision First
When you follow your passions and put your vision first, you don’t always know how things are going to work out. You may be doing something unconventional that hasn’t been done before or trying something new that you’ve always loved, but never had the nerve to put your faith in before. It’s exciting, but it…
Leading Customer Service with Motivation
n Customer Service Equals Revenuen All work is part of a process. In businesses the intent to generate revenue is the process of delivering a product or service that a customer is willing to trade real dollars to acquire. Your customer service processes and the people who deliver them are the only real differentiator that…
Business Excellence: Lessons from Garrett Popcorn
n n I was walking on the famous Michigan Avenue in Chicago last week when I noticed a long line of people. There must have been easily 40 or 50 people in a line stretching down the block. My first thought was that it must be some type of free giveaway or maybe it was…
Getting Results or Making Excuses?
How about you? Are you accountable for your choices? Or are you making excuses? Are you spending more energy on looking for the reasons why you’re not accountable than you are on getting things done? TweetShareShare
Customer Service Leadership
n n I was in Baltimore, Maryland last month working with a client, when he asked me why he couldn’t get at least 90 percent performance from his people. I asked him why he would allow only 90 percent to be good enough to take care of his customers, his most valuable asset. The look…