This site is our way of reaching out to our clients. They have asked on many occasions how do we get more great information and knowledge from you. I have been asked many times to create information and motivating messages that can be reviewed and discussed. This site is designed to be a resource for individuals, teams, businesses and any organization that wants to grow and prosper.
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Professional Business Speakers: How to Stand Out Like a Rock Star
What a great summer of learning. I just got back from New York where I attended the National Speakers Association Annual Convention. Each year this is my time to hang out with and learn from the best of the best in my profession. This year, I got to hang out with Kevin Cronin, the lead…
Choosing to Make Your Life Meaningful
Sometimes, when I tell people, “You always have a choice,” they look at me kind of funny. There’s this kind of gulp! Then their eyes get a little wider. And finally, they choke out the words, “Yeah … I guess that’s right, isn’t it?” Not like they like it. They realize it puts the burden…
Customer Service Leadership
n n I was in Baltimore, Maryland last month working with a client, when he asked me why he couldn’t get at least 90 percent performance from his people. I asked him why he would allow only 90 percent to be good enough to take care of his customers, his most valuable asset. The look…
Embracing Business Change in Today’s Economy
n I gave the keynote presentation last month in front of approximately 500 dealers at the AutoStar conference. Afterward, several of the dealers commented on how valuable the information was to moving them personally a nd professionally forward. With that in mind, I casually interviewed several of these dealers to learn just exactly what keeps…
Leading Customer Service with Motivation
n Customer Service Equals Revenuen All work is part of a process. In businesses the intent to generate revenue is the process of delivering a product or service that a customer is willing to trade real dollars to acquire. Your customer service processes and the people who deliver them are the only real differentiator that…
Team Building Exercises – The Risk of Going Forward
n n Ask yourself this: Are you getting what you want in your life? Are you satisfied where you’re at or do you want more? Are you ready to challenge yourself in order to move forward on to something new and better? What are you so committed to in your present situation that you will…