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Who’s Ball Game Is It? Choosing to Succeed.
From now on, I want you to call me by my new title: Ref (short for referee). That’s right; I’m going to start calling the balls and strikes, and then count you out. I alone will determine when you’re out of bounds or your time has run out. If, in my opinion, you fail to…
The Ultimate Customer Service – The Stanford Experience
As many of you know, my wife Mary had open-heart surgery this past January. She is recovering very well and, after only 60 days, is back to her full self, minus a little weight and muscle. The cardiologist has cleared Mary to go back to her normal life. A full recovery in 60 days –…
RESPECT Yourself
Respect is one of the values that is a gift to yourself and a gift to other people. We often say that we need more forgiveness, more patience, more understanding in our culture, in our society, in our schools or in our workplace. But the first thing you have to do, in order to make…
Choosing to Make Your Life Meaningful
Sometimes, when I tell people, “You always have a choice,” they look at me kind of funny. There’s this kind of gulp! Then their eyes get a little wider. And finally, they choke out the words, “Yeah … I guess that’s right, isn’t it?” Not like they like it. They realize it puts the burden…
Performance Comfort Zone
Walking the Plank See, life is a wonderful adventure. And people who make the most of it-who have the most fun and get the most out of living-are those who have a high self-image. Their comfort zones make it possible for them to do just about anything. They may be a little less certain, like…
Why Coach Yourself to Lose…When You Can Coach Yourself to Win?
n n n One day, I was playing golf with Kevin, a good friend of mine. Now Kevin and I have been golfing buddies for a long time. So I don’t coach him the way I might coach somebody else. On this particular day, I saw him do something I hadn’t seen him do before….