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Leadership | leadership traits

Leadership Traits That Shine Under Pressure

Just last summer 33 men became trapped in a mine cave-in some 2,050 feet below the surface. Thirty-three Chilean miners went to work that day in August of 2010, and had no idea how much their life could change or how much each one of them would be physically, emotionally or psychologically challenged. Sixty-nine days…

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Customer Service Leadership

n n I was in Baltimore, Maryland last month working with a client, when he asked me why he couldn’t get at least 90 percent performance from his people. I asked him why he would allow only 90 percent to be good enough to take care of his customers, his most valuable asset. The look…

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